The research objective is to analyze the effect of supply chain integration on supply chain performance mediated by service capabilities. Data samples were taken by 250 SME owners in the Jabodetabek (Jakarta, Bogor, Depok, Bekasi) area using Google forms. The data used is cross sectional and the approach used is structured equation modeling. The results iof this study are Supply Integration has an effect on Service Capabilities (service reliability, service feasibility, service efficiency, added ivalue), Service iCapabilities (service reliability, service iflexibility, service efficiency, added ivalue) affect Supply Chain performance and Supply Chain Integration has an effect on supply chain performance mediated by Service Capabilities (service reliability, service ability, service efficiency, added value). In conclusion, in SMEs the role of Service Capabilities (service reliability, service flexibility, service efficiency, added value) in supply chain integration on chain performance supply is done.
Oleh :
Dorina Widowati
